Privacy Policy
Last updated: March 4, 2026
1. About Us
This website belongs to WV Blue Ridge Appliance Repair LLC, a limited liability company registered in West Virginia and located at 166 Coolidge Ave, Ranson, WV 25438 ("we," "us," or "our"). We offer residential appliance repair and maintenance services throughout Northern Virginia and the Eastern Panhandle of West Virginia, covering brands from everyday household names to premium manufacturers like Sub-Zero, Wolf, and Viking.
2. What Information We Collect
We only gather the details that you voluntarily share with us through our website's appointment request form. This may include:
- Your name
- Phone number
- Appliance brand
- Your location (ZIP code)
- A description of the issue you are experiencing
We do not use tracking cookies, advertising pixels, or third-party analytics tools on this website.
3. Why We Use Your Information
Any information you provide is used exclusively to:
- Get back to you about your repair request
- Arrange and confirm your service appointment
- Send you relevant updates about your scheduled repair
- Communicate about our services when you have reached out to us
4. How Your Data Is Handled
When you submit our appointment form, your information is delivered to our team through a secure, encrypted channel. We do not maintain a public-facing database of customer submissions on this website. The data goes directly to our staff so they can respond to your request promptly.
5. Sharing Your Information
We do not sell, rent, trade, or give away your personal information to outside companies for their own marketing. The only situations where we might disclose your data are:
- If you have given us clear permission to do so
- When required by law, regulation, or a valid legal request
- To protect the safety, rights, or property of our company or others
6. Keeping Your Data Safe
We take reasonable steps to safeguard your personal information using industry-standard practices. All information sent through our website is protected with SSL/TLS encryption. We also restrict access to customer data to only those team members who need it to perform their work. That said, no system connected to the internet can be guaranteed to be completely secure, and we cannot promise absolute protection.
7. Your Choices and Rights
You are entitled to:
- Ask us what personal information we hold about you
- Request that we correct anything that is inaccurate
- Ask us to delete your data from our records
- Opt out of any future messages or communications from us
To make any of these requests, email us at br100appliance@gmail.com or call (540) 306-4566.
8. Text Message (SMS) Privacy
If you check the SMS consent box on our appointment form, you are giving us permission to send you automated text messages to the phone number you entered. These messages relate directly to your service request — things like appointment confirmations, technician arrival updates, and follow-up communications.
- How often: The number of texts depends on your service situation. There is no set schedule.
- Costs: Your carrier's normal messaging and data fees may apply depending on your wireless plan.
- Stopping texts: Reply STOP to any message from us and we will remove you from our text list immediately. You will get one confirmation, and that is it.
- Getting help: Reply HELP to any of our messages, or email us at br100appliance@gmail.com.
- Totally optional: You do not have to agree to receive texts in order to use our repair services.
- We keep your number private: Your phone number and your decision to opt in will never be sold, rented, or given to any outside party for marketing.
- Carrier support: Our texting service is compatible with major US wireless providers including AT&T, Verizon, T-Mobile, and others. Delivery may vary depending on your carrier's network.
For complete details about our text messaging program, please review the SMS section of our Terms of Service.
SMS Consent and Mobile Data
To be absolutely clear: no mobile information — including your phone number and text messaging opt-in data — will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. All categories of data described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Notice for California Residents (CCPA)
If you live in California, the California Consumer Privacy Act gives you additional rights. You may ask us what personal data we have collected about you and how we use it, request that we erase your data, and tell us not to sell your information. For the record, we do not sell personal data to anyone.
10. Regarding Minors
Our services are designed for adults. We do not intentionally collect personal information from anyone under 18 years of age. If we discover that a minor has submitted personal data through our website, we will delete it as quickly as possible.
11. Policy Updates
We may revise this Privacy Policy occasionally. When we do, the updated version will be posted right here with a new "Last updated" date at the top. We recommend checking back from time to time so you stay informed about how we handle your information.
12. Reach Out to Us
Have a question about this Privacy Policy or how we handle your data? We would be glad to help:
- WV Blue Ridge Appliance Repair LLC
- 166 Coolidge Ave, Ranson, WV 25438
- Email: br100appliance@gmail.com
- Phone: (540) 306-4566